Shipping policy
SHIPPING POLICY
Last updated: 4 September 2026
At Sleepyhead, we aim to make delivery as simple and reliable as possible.
1. DELIVERY AREA
Sleepyhead currently delivers orders within South Africa.
2. DELIVERY TIMEFRAME
Orders are generally delivered within:
4–14 BUSINESS DAYS
Delivery times are estimates and are not guaranteed delivery dates.
The delivery timeframe may vary depending on the destination, courier capacity, public holidays, peak periods, weather, operational circumstances and other factors outside our reasonable control.
3. ORDER PROCESSING
Orders are processed after successful payment has been received.
Processing and dispatch may take additional time during weekends, public holidays, promotional periods or periods of unusually high order volumes.
Customers will receive relevant order or shipping information where available.
4. COURIER SERVICES
Sleepyhead uses reputable courier services, primarily:
- Aramex
- The Courier Guy
The courier selected for an order may vary depending on:
- Destination;
- Parcel size;
- Number of products ordered;
- Courier availability;
- Delivery requirements; and
- Operational considerations.
Sleepyhead reserves the right to select the courier service most suitable for the order.
5. PACKAGING
Sleepyhead products are carefully packaged before being handed to the courier.
Our pillows are vacuum-sealed where applicable to reduce parcel size and protect the product during transportation.
Multiple pillows may be packaged together where practical.
Up to four pillows may typically fit into a single parcel depending on the product, packaging configuration and final parcel dimensions.
The number of products packaged in one parcel may vary depending on the specific order.
6. DELIVERY ADDRESS
Customers are responsible for providing a complete and accurate delivery address at checkout.
Please ensure that your:
- Name;
- Street address;
- Unit or apartment number, where applicable;
- Suburb;
- City or town;
- Province;
- Postal code; and
- Contact details
are correct before completing your order.
7. MOBILE PHONE NUMBER
A valid mobile phone number is required for delivery.
Our courier partners may contact you by telephone or SMS when attempting to deliver your parcel or where additional delivery information is required.
If an incorrect, incomplete or unreachable phone number is provided, the courier may be unable to contact you.
This may result in a delayed or unsuccessful delivery attempt.
Sleepyhead cannot be held responsible for delivery delays or failed delivery attempts resulting from incorrect or incomplete information provided by the customer.
8. DELIVERY ATTEMPTS
If the courier is unable to deliver because nobody is available, the address is incorrect, the customer cannot be contacted or access to the property is unavailable, the courier may make another delivery attempt or return the parcel.
The courier's own delivery procedures may determine how many delivery attempts are made.
9. ADDITIONAL DELIVERY COSTS
Where additional delivery costs arise because the customer provided incorrect or incomplete delivery information, requested a change of address after dispatch or requires a customer-requested redelivery, the customer may be responsible for those costs where applicable and permitted by law.
10. COURIER DELAYS
Sleepyhead works with third-party courier providers and cannot guarantee the exact delivery date of an individual parcel.
If a courier delay occurs, we will make reasonable efforts to assist in tracking and resolving the issue.
11. LOST OR DAMAGED PARCELS
If your parcel appears to be lost, damaged or otherwise compromised during delivery, please contact:
hello@sleepyhead.co.za
We may request your order number, tracking information, photographs or other information necessary to investigate the matter with the courier.
Nothing in this policy limits any rights available to consumers under applicable South African law.
12. DELIVERY AND CONSUMER RIGHTS
Nothing in this Shipping Policy is intended to remove or restrict any statutory consumer rights.
Where applicable law provides a consumer with a specific remedy relating to delivery, those rights will apply.
13. CONTACT
For shipping and delivery enquiries:
Sleepyhead
Cape Town, South Africa
Email:
hello@sleepyhead.co.za