Terms of service
TERMS OF SERVICE
Last updated: 4 September 2026
Welcome to Sleepyhead.
These Terms of Service govern your use of the Sleepyhead website and your purchase of products from us.
By accessing our website, placing an order or purchasing a product from Sleepyhead, you agree to these Terms of Service.
1. ABOUT SLEEPYHEAD
Sleepyhead is an online retailer based in Cape Town, South Africa, offering sleep, comfort, ergonomic support and related products.
Contact:
hello@sleepyhead.co.za
Cape Town, South Africa
2. USE OF OUR WEBSITE
You agree to use the Sleepyhead website only for lawful purposes.
You may not:
- Use the website for fraudulent or unlawful purposes;
- Attempt to gain unauthorised access to our website or systems;
- Interfere with the operation or security of the website;
- Submit false or misleading information;
- Attempt to purchase products using fraudulent payment information; or
- Use the website in a way that may damage, disable or impair its operation.
Sleepyhead reserves the right to refuse or cancel an order where fraudulent, unlawful or abusive activity is reasonably suspected.
3. PRODUCT INFORMATION
We make reasonable efforts to ensure that product descriptions, photographs, dimensions, colours and other information displayed on our website are accurate.
Product colours may appear slightly different depending on your device or screen.
Minor variations in appearance, dimensions or packaging may occur.
We reserve the right to update product information, specifications and availability when necessary.
4. PRODUCT USE
Sleepyhead products are designed to provide comfort, support and ergonomic assistance.
Our products are not intended to diagnose, treat, cure or prevent any medical condition unless expressly stated otherwise.
Product descriptions relating to support, comfort, alignment, sleep or recovery are for general informational purposes and should not be regarded as medical advice.
If you have a medical condition, have recently undergone surgery, are recovering from an injury or have specific medical concerns, you should consult an appropriately qualified healthcare professional regarding whether a product is suitable for you.
5. PRICES
All prices are displayed in South African Rand (ZAR).
Prices may change from time to time.
The price applicable to an order is the price displayed at the time the order is placed, subject to obvious pricing or technical errors.
Any applicable delivery charges will be displayed during checkout.
6. PROMOTIONS AND DISCOUNTS
Sleepyhead may offer promotional pricing, discounts, bundle deals or other special offers.
Promotions may be subject to specific terms, availability and promotional periods.
Promotions cannot necessarily be combined unless expressly stated.
7. PLACING AN ORDER
When you place an order through our website, you are requesting to purchase the selected products at the displayed price.
An order confirmation confirms that we have received your order.
An order confirmation does not necessarily mean that the order has been dispatched.
Sleepyhead may contact you if:
- There is a stock issue;
- Payment has not been successfully received;
- Your delivery information appears incomplete;
- Your order requires clarification;
- There is an obvious pricing or product error; or
- Fraudulent activity is suspected.
8. PAYMENT
Payments are processed through our payment provider, PayFast.
Orders will generally be processed once payment has been successfully received and confirmed.
If payment fails, is reversed or is otherwise not successfully received, Sleepyhead may delay or cancel the order until the payment issue has been resolved.
9. CUSTOMER DELIVERY INFORMATION
Customers are responsible for providing accurate and complete delivery information.
This includes:
- Full name;
- Valid email address;
- Valid mobile phone number;
- Complete delivery address;
- Suburb;
- City or town;
- Province; and
- Postal code.
A valid mobile phone number is required for delivery.
Our courier partners may need to contact customers by telephone or SMS regarding delivery.
If an incorrect, incomplete or unreachable phone number is provided, the courier may be unable to contact the customer when attempting delivery.
Sleepyhead cannot be held responsible for delays, failed delivery attempts or additional costs resulting from incorrect, incomplete or invalid information supplied by the customer.
10. DELIVERY
Sleepyhead currently delivers within South Africa.
Orders are generally delivered within 4–14 business days.
Delivery times are estimates and may vary depending on:
- Delivery location;
- Courier capacity;
- Public holidays;
- Peak shopping periods;
- Weather conditions;
- Operational delays;
- Incorrect customer information; and
- Circumstances outside Sleepyhead's reasonable control.
11. COURIER SERVICES
Sleepyhead uses reputable courier services, primarily Aramex and The Courier Guy.
The courier used for a particular order may vary depending on:
- Parcel size;
- Number of products ordered;
- Destination;
- Courier availability;
- Delivery requirements; and
- Operational considerations.
Sleepyhead reserves the right to select the courier service most appropriate for an order.
Our pillows are vacuum-sealed and carefully packaged to protect the product during transportation and optimise parcel size.
Multiple pillows may be packaged together where practical.
Up to four pillows may typically fit into a single parcel depending on the product, packaging configuration and final parcel dimensions. This is not guaranteed for every order.
12. FAILED DELIVERY
Customers should ensure that someone is available to receive their order at the supplied delivery address.
If delivery cannot be completed because nobody is available, the address is incorrect, the customer cannot be contacted, access is unavailable or other customer-related delivery issues occur, the courier may make another delivery attempt or return the parcel.
Additional delivery charges caused by incorrect information or customer-requested redelivery may be charged to the customer where applicable and permitted by law.
13. CANCELLATION
Customers may request cancellation of an order before dispatch by contacting:
hello@sleepyhead.co.za
Once an order has been dispatched, it may no longer be possible to cancel the order as a cancellation and the applicable return process may need to be followed.
This does not affect any statutory cancellation or cooling-off rights available under applicable law.
14. RETURNS AND REFUNDS
Returns, exchanges and refunds are governed by our Return & Refund Policy.
Nothing in these Terms of Service removes or restricts any statutory consumer rights.
15. DEFECTIVE OR DAMAGED PRODUCTS
If you receive a product that is defective, damaged or incorrect, please contact:
hello@sleepyhead.co.za
Please provide your order number, a description of the issue and photographs where appropriate.
Sleepyhead will address qualifying defects, damage or incorrect products in accordance with applicable law.
16. INTELLECTUAL PROPERTY
All Sleepyhead logos, brand names, product names, photographs, graphics, product descriptions, website designs, text, videos, icons and layouts are owned by or licensed to Sleepyhead unless otherwise stated.
These materials may not be reproduced, copied, modified, distributed or commercially exploited without prior written permission.
17. WEBSITE AVAILABILITY
We aim to keep the Sleepyhead website available and functioning properly.
However, we do not guarantee that the website will always be available, error-free or uninterrupted.
Temporary interruptions may occur because of maintenance, technical issues, security measures or circumstances outside our reasonable control.
18. THIRD-PARTY SERVICES
Sleepyhead may use third-party service providers including payment providers, courier companies, website platforms, technology providers and other service providers.
These providers may process information necessary to provide their services.
19. PERSONAL INFORMATION
Personal information is processed in accordance with our Privacy Policy and applicable South African privacy legislation.
20. LIMITATION OF LIABILITY
To the extent permitted by law, Sleepyhead will not be responsible for losses arising from circumstances outside our reasonable control.
Nothing in these Terms of Service excludes or limits any consumer right or liability that cannot legally be excluded or limited.
21. CHANGES TO THESE TERMS
Sleepyhead may update these Terms of Service from time to time.
The updated version will be published on this website with a revised "Last updated" date.
22. GOVERNING LAW
These Terms of Service are governed by the laws of the Republic of South Africa.
23. CONSUMER RIGHTS
Nothing contained in these Terms of Service is intended to exclude, restrict or waive any consumer right available under applicable South African law.
Where a provision conflicts with a mandatory legal requirement, the applicable legal requirement will prevail.
24. CONTACT
Sleepyhead
Cape Town, South Africa
Email:
hello@sleepyhead.co.za